Customer relationship management (CRM) tools continue to transcend customer support and contact management roots to become multi-faceted marketing and sales solutions focused on collaboration and closing deals. Here we have best CRM tools which provide complete Customer & Project Management Solution.
It contain following features :
Staff Management :
- Create and Manage your staff details.
- Provide login to your staff to manage there assigned leads.
- Facility to view assigned proposal
- Facility to view customer & project with whom staff is working.
- Can see assigned task.
- Add work done / timesheet against task.
Lead Management :
- Add New Leads in system.
- Bulk import leads from CSV of your campaigns to system
- Auto assign / bulk assign leads to staff for follow ups.
- Easily view and filter leads to find leads.
- Export lead as per requirement.
- Manage lead status to create different lead status as per your requirement.
- Bulk change status of lead.
- Add Source to lead like FB / Google / Campaign etc.
- Add Tags to lead.
- Set lead reminder to call back customer.
- Mark lead as convert / lost / junk etc.
- Create task in lead.
- Upload document / attachments to lead.
- Add Notes to lead.
- View Complete Lead History from New lead creation to action taken with date / time.
- Convert lead to customer when there is conversion.
Customer Management :
- Add and Manage Customers
- Assign multiple projects to single Customer.
- Create Invoice for Customers.
- Create Recurring Invoices for Customers.
- Create Proposals for Customers.
- Add Note / Customer Details / Attachment for Customers.
- Customers can login and view all project details / invoice / proposals / documents / task status etc.
Project Management :
- Can create project for customers.
- Assign staff to project who will get notified for all project activity.
- View project status
- Manage task in project
- Manage invoice for project.
- Manage project expence.
- Create task / milestone for project.
INVOICE CREATION :
- Build professional and great looking invoices.
- Attach files and send directly to your clients including the invoice PDF.
- Invoice with different tax based on item.
- Create recurring invoices who will be regenerated automatically.
- Recurring invoice based on your setup for recurring invoice (every X months / days / years)
- You can set recurring starting from 1 month to 12 months.
TRACK PAYMENTS :
- Record and receive payments in different currencies.
- Customers can pay you via multiple payment option.
- Auto generated PDF after each recorded payment.
- Payment history and balance tracking.
- Take part payments against invoice.
RECORD EXPENSES :
- Record project / company / staff expenses.
- Set up a recurring expense and the expense will automatically be created after the specified period.
- The period time could be days, weeks, months or years.
- Ability to set expenses billable to customers or projects.
MANAGE CONTRACTS :
- Use contracts feature to lock in current and feature sales.
- Create PDF documents in a minute and and to your customers via buil-in sending contracts feature.
- Ability to send customer reminders before contracts expiry.
RICH SUPPORT SYSTEM :
- Great support ticket system with autoresponse.
- Private ticket staff notes.
- Ticket Assignments to staff
- Ticket Multiple Attachments
- Predefined ticket replies to customers
- Insert knowledge base link for customers
- Set ticket priorities.
- Set ticket statuses.
EVENT CALENDAR :
- Have clear view of all your company events from calender.
- Canlender show invoice expiry dates.
- Contracts expiration notification in calender.
- Estimate expiration.
- Show event like tasks finish date in calender.
GOALS TRACKING :
- Setup goals and tracking achievements.
- Notify staff members about failure or achievement.
- Tracking everything.
Looking for lead management system for your business?
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We Offer Competitive Plans & Pricing
INR 2750/- Per Month
- Unlimited Leads
- Unlimited Admin / Staff User
- Unlimited Customers
- Unlimited Projects
- Unlimited Invoices / Payments
- Hosted on Cloud
- Use whitelable domain*
INR 7500/- for 3 Month
- Unlimited Leads
- Unlimited Admin / Staff User
- Unlimited Customers
- Unlimited Projects
- Unlimited Invoices / Payments
- Hosted on Cloud
- Use whitelable domain*
INR 12600/- for 6 Month
- Unlimited Leads
- Unlimited Admin / Staff User
- Unlimited Customers
- Unlimited Projects
- Unlimited Invoices / Payments
- Hosted on Cloud
- Use whitelable domain*
INR 21600/- for 1 Year
- Unlimited Leads
- Unlimited Admin / Staff User
- Unlimited Customers
- Unlimited Projects
- Unlimited Invoices / Payments
- Hosted on Cloud
- Use whitelable domain*